A recent survey of the B.C. Roy Technology Hospital revealed a range of perspectives. While some respondents raised concerns about the quality of diagnosis and treatment, others expressed satisfaction with the care provided. Technology Students' Gymkhana has ensured that your voices are heard and has raised all concerns to the hospital administration.
Cleanliness and Maintenance
55-60% respondents were satisified with the cleanliness of the hospital, stating it as clean, well maintained and satisfactory. Some specifically praised the maintenance of general areas but noted that restrooms need attention.
Things that need immediate attention:
Stray Animals: The presence of stray animals inside the hospital premises, including in hallways and waiting areas was condemned by many respondents.
Restrooms: A high number of feedback mentioned poorly maintained restrooms, describing them as dirty and unhygienic. Some respondents reported dirty bed sheets and linens in patient areas.
General Hygiene: Poor lighting and dirt accumulation exacerbated the unclean appearance of the hospital.
Presence of Insects and Mosquitoes: Respondents reported issues with mosquitoes and insects, which were observed in waiting areas and even inside the emergency room.
Things to consider:
Better Lighting and Signage: A few respondents felt that the hospital could be neater and tidier if better lighting and clearer sign boards were installed, making it easier for visitors to navigate and reducing the sense of disorder.
Staff and Services
About 20-25% of respondents expressed satisfaction with the helpfulness of nurses in the treatment and dressing. Along with it the Physiotherapy section has also been praised a lot and leads to the solution of many diseases which can’t be solved by doctors. The knowledge and expertise of Dermatologist and ENT specialist was met with great appreciation in their premises.
Lack of slots of Specialized Doctors: The respondents mentioned concerns regarding the lack of slots with limited patient intake leading to waiting as long as a week for the next slot.
Rude Behaviour and Carelessness: Many respondents mentioned that the doctor went to the same rudimentary medicines for all diseases. The staff at the reception and cabin talk too in an alleged manner to an ill patient.
Things to consider:
Increase the number of doctors and/or their hours: A high number feedbacks on slots pointed out that Doctors of important needs should be given more slots and limits on patient intake should be discontinued. Doctors of some diseases like a urologist should be included for better care.
Online Booking: Creating awareness regarding online booking services would increase efficiency and reduce long lines.
Assistant to Doctors : Few students highlighted the point for a personal helper for few doctors than cramming them in emergency.
Emergency Services
Close to 43% students who used the emergency services rated the responsiveness of the emergency team positively, with ratings of 4 or 5 out of 5.
Delayed Responsiveness: Some students reported delays in receiving emergency care, leading to dissatisfaction with the service.
Staff: A few students raised concerns about the the emergency staff, indicating that staff may not always be well-prepared to handle emergency situations efficiently.
Communication Issues: A few respondents mentioned difficulties in communicating or understanding the process during emergency situations.
Things to consider:
Improve Response Time: Efforts should be made to ensure that students receive prompt attention in emergencies, possibly by streamlining processes or having more staff on hand.
Clear Communication Channels: Ensure that the process for receiving emergency care is clearly communicated to students, reducing confusion and delays.
Facilities and Equipment
Approximately 35% respondents provided positive feedback, stating that the medical equipment was in working order, medicines prescribed were available and diagnostic tools like X-rays and basic lab tests were available when needed.
Lack of Test Facilities and Specialized Tools: Many blood tests, ultrasounds, CT scans, and tools like forcing students to seek external facilities, leading to delays in diagnosis and treatment.
Waiting time : Several students pointed out that the waiting time at OPD counter, for doctor’s appointment and to access equipment like X-rays or lab results was longer than expected.
Things to consider:
Increase Availability of Diagnostic Tools: The feedback indicating dissatisfaction with diagnostic facilities, the hospital should prioritize procuring and maintaining essential tools like blood test kits, ultrasound machines, and CT scanners.
Improve Equipment Maintenance and Cleaning: Regular maintenance checks and improved sterilization protocols should be implemented to ensure all tools are properly functioning and thoroughly cleaned between uses.
Overall, the feedback underscores a need for systematic reforms to rebuild trust and ensure quality healthcare. The relocation of B.C. Roy Technology Hospital to Dr. Syama Prasad Mookerjee Super Specialty Hospital has been temporarily put on hold, and services will continue as usual.
In case of any further queries, feel free to reach us at editorstsg@gmail.com
Regards,
Muskan Khemka and Vihaan S Kumar
Editors, Technology Students’ Gymkhana
